App / Live
527sw handles your information with a clear purpose — to keep your wallet, transactions and session history accessible only to you. This policy explains what data we hold, how it is used, and what you can do about it, with access subject to your local law and eligible regions.
When you open an account on 527sw, we collect the details you provide during registration — your name, contact information and payment method details such as bKash wallet numbers or Bank Transfer records. We also collect session data generated by your device while you browse the sportsbook, slot rooms or live casino sections. This data is used to operate your account, process transactions and respond to support requests. We do not sell your personal information to third parties for marketing. Retention periods depend on operational and any applicable legal requirements in your region. Cookies and similar tools are used to keep your session active and to understand how the site performs on mobile; you can manage cookie preferences through your browser settings. Where a payment method such as bKash or Bank Transfer is involved in a transaction, relevant transaction identifiers are stored as part of your account record. Access to and availability of these services depends on your local law and eligible regions. If you have questions about what we hold, the contact section of this policy sets out the routes available.
Transaction references linked to bKash deposits are stored in your account record. These identifiers are used only to match payments to your wallet and to resolve any queries you raise through our support route.
Bank Transfer details submitted during withdrawal requests are retained for the period necessary to complete and verify the transaction. We do not store full bank account numbers beyond what the process requires.
Your mobile browser, device type and session timestamps are logged to keep your account accessible and to identify unusual activity. This is not shared with advertising networks.
This policy covers the data 527sw collects and processes directly through your account. It does not extend to third-party sites linked from our pages, and it does not override any obligations under your local law or the rules of eligible regions. Understanding the boundary helps you know exactly what is within our control and what falls outside it.
Data collected when you log in, navigate between sportsbook and casino sections, or update your account profile falls within this policy. Login event logs and device identifiers are included in this scope.
Payment records involving bKash top-ups, Bank Transfer withdrawals and wallet movements within your account are covered here. The payment processor's own data practices are governed by their separate terms.
How you interact with game categories — slots, live tables, crash games — is tracked at the session level to improve site navigation. Individual game results are logged in your account history where the game provider exposes that data.
Links to external pages, third-party game studio interfaces or any service outside 527sw's direct account environment are not governed by this policy. Check those services' own privacy terms before sharing data with them.
You have practical choices about the data we hold on your account. The most direct route is your account settings page, where you can review the contact details and payment methods currently on record and correct any that are out of date. If you believe a transaction record is inaccurate — for example, a bKash deposit reference that does not match your wallet history — you can raise it directly through our support channel, and we will check the record against our logs. You can also request a summary of the personal data associated with your account by contacting us through the published support route. We aim to respond to these requests within a reasonable period, though timing depends on the complexity of the query. Where access to this data or its deletion is subject to local law and eligible region rules, we will explain that constraint clearly when we reply. Do not share your account password or bKash PIN with anyone when submitting a query.
Open your account settings to see the contact details, payment methods and session history currently linked to your profile. Anything you can edit directly is marked in the settings fields.
Update your email address, phone number or payment information through the account page. If a field is locked and needs correction, contact support with the account details and the change you need.
Send your query through our published support route naming your account and the specific record in question. We will check our logs and reply with what we hold and why we hold it.
If you want a summary of data associated with your account or need to discuss retention, use the support contact route listed on this page. Availability of data deletion depends on local law and eligible regions.
If you have a question about this privacy policy or about the data held on your account, use the contact routes published on the 527sw site. We respond through the channels listed below. Do not send account passwords, bKash PINs or Bank Transfer credentials through any support channel.
The live chat button is visible when you are logged into your account. Use it to raise a data query, flag an account detail that needs correcting, or ask for clarification on any section of this policy.
Send a written query to the support email address published in the site's contact section. Include your account reference and the specific record or policy section your question concerns so we can respond accurately.
The Help Centre on the site covers common account and policy questions. Check there first — if your query is not answered, use live chat or email to reach the team directly.
Our approach to data handling is built around keeping your information accurate, accessible only to you, and retained only for as long as necessary. Cookies used on the site are session-based and preference cookies; we do not run advertising-network cookies. Account security relies on your login credentials — keep them private and update your password if you suspect unauthorised access. Retention of transaction data, including bKash and Bank Transfer records, follows operational requirements and any applicable rules in eligible regions.
Session and preference cookies keep your account active and remember your lobby position between visits. You can clear or block cookies through your mobile browser settings; doing so may require you to log in again on your next visit.
Access to your account data is protected by your login credentials. We do not ask for your password or bKash PIN through any support channel. If you notice unexpected account activity, use live chat to flag it immediately.
We keep transaction records, including payment references for bKash and Bank Transfer activity, for the period required to operate your account and meet any applicable regional obligations. After that period, records are removed from active systems.
When this policy changes, we update the page on the site. Continued use of your account after a change is posted means you have seen the updated terms. Contact support if you want to discuss a specific change before continuing.
These are the questions we hear most often about how 527sw handles your data. If yours is not covered here, use the support contact routes listed on this page.
We collect the registration details you submit — name, contact information and payment method details such as a bKash wallet number. We also log device and session data while you use the site. All of this is used only to operate your account and process your transactions.
Transaction references for bKash deposits are stored in your account record and used only to match payments to your wallet. We do not share this with third-party advertisers. The bKash platform's own data practices are governed by their separate terms.
Open your account settings to review the contact details and payment methods on record. For a broader summary of your personal data, send a request through our published support route — email or live chat — naming your account reference and what you need.
Yes. Edit your contact details and payment information directly through the account settings page where the field allows it. If a field is locked, contact support with the account reference and the correction needed, and we will handle it through our standard verification process.
We retain transaction records — including bKash and Bank Transfer references — for the period required to operate your account and meet any applicable obligations in your eligible region. Once that period ends, records are removed from active systems.
This policy applies to the data we collect through your account on 527sw. Access to the site and the extent of data rights available to you depend on your local law and eligible regions. We will explain any regional constraint clearly if you raise a data query with us.